Objective:
By the end of this training you will
- Learn about IT Service Management best practices, generic ideas, key standards, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
- Gain an extensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
- Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
- Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
- Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
Who you should do this course?
ITIL certification is a basic requirement for working professionals and freshers who needs an essential understanding of ITIL® framework and how it can be utilized to enhance the quality of IT service management within an organization. This certification is most suited for:
- IT Managers/Support teams
- System Administrators/Analysts
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Application Management team/Development team
- Process Owners/Practitioners